The Privacy Policy sets out the basis on which we will handle any personal data, including: location, phone number, payment data, and other data we collect from you or from other sources and that you provide to us (“Data”) while using the Uget Website or Mobile Application Services.
We understand the importance of this data, and are committed to protecting and respecting your privacy.
Please read the following carefully to understand our data practices.
By using the services of the Uget website or mobile application, you agree to the terms and conditions contained in the amended version of the way we process and treat your personal information that you have provided us with.
We collect your personal information
1- As part of registering on the site or using it, you will be asked to provide us with certain personal information such as your name, shipping address, email and/or phone number and other similar information and some additional information about you such as your date of birth or any information specific to your identity. In addition, in order for us to authenticate your identity, we may need you, in case of necessity, to provide us with valid proof of your identity (for example, a copy of your passport, visa or residence permit, national identity and/or driver’s license) to ensure that the user is not an electronic bot.
2- We may also need to collect certain financial information from you, such as your credit card and/or bank account details.
3- You must enter this financial information on the website or application. We will use this information to issue invoices and complete your orders. When you register on the site or application, you should not publish any personal information (including any financial information) on any part of the site except for the parts designated for it during the completion of the application or registration process. this will protect you from the possibility of being exposed to fraud or theft of your identity information.
4- Information will be collected about your operations and activities on the site, whether it is a purchase or sale of goods.
5- Please note that we may use your Internet Protocol (or IP) address (a unique number assigned to your computer server, Internet service provider or ISP) to analyze your activities and improve site management.
6- We may collect additional information about your computer (e.g. browser type) and browsing information (e.g. the pages you visit on the Website) as well as the number of times you use the Website.
Finally, we may collect additional information from or about you in ways not specifically described here. For example, we may collect information about your communication with our customer support team or through your response to surveys. We may also collect ratings and other comments related to your use of the Site. When we collect personal information for statistical purposes, the names of the owners of the information must be anonymous.
How do we collect data from you?
We may collect and process data as follows:
The data you provide by filling out forms, registering to use the site or application and other shared registrations (e.g. social media logins), subscribing to our services, publishing products, or ordering other services.
Data you provide when entering a competition or promotion through our Services, completing a survey or polling, or submitting reviews, testimonials or feedback.
Data you provide to us, or that we may collect from you, when you tell us about any difficulty you have when using our Services.
Record correspondence if you contact us.
General and personal data.
If you download or use our mobile application, we may be able to access details about your and your phone's location, including your device's unique identifier.
Details of the transactions you have made through our website and details of our processing and delivery of the goods you have ordered.
Details about your computer, including, for example, your IP address, operating system and browser type, as well as data about your general use of the Internet (for example, by using technology that stores data on or accessing your device, Such as cookies, conversion tracking code, web beacons, etc. (collectively, “Cookies”)).
Your email address that has been provided to us by third parties who have assured us of your consent to share your email address.
Any other data we consider necessary to enhance your experience using the Site.
How will we use your data?
We may use the data in the following cases:
To provide you with information, products or services that you request from us or which we think you may be interested in, and you agree to be contacted for such purposes.
To provide you with location-based services, such as advertising, search results, and other content tailored to you.
To carry out the obligations arising from any contracts entered into between you and any other party using our site, or between you and us.
To improve our services and provide better and more customized services.
To ensure that the content of our site is presented in the most effective way for you and the device you use to access our site.
To notify you of changes we make to our site.
For any other reason we deem necessary to enhance your browsing experience on the Site.
To administer incentive programs and fulfill your requests for such incentives, or to allow you to participate in competitions and to notify you if you win.
To whom can we disclose data?
Our customers' data is a very important part of our business. We therefore share data only as described below and with companies that has minimum, security features similar to those practices described in the Privacy Policy:
To provide our services, we may cooperate with other affiliated companies or service providers not affiliated with us (for example: logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). In order to carry out your transactions, these other companies may store the data in a digital wallet so that your use of our services is more efficient.
You understand how important it is for these companies to have access to relevant data to perform their tasks. We make sure that these companies do not use the data for other purposes. We may also receive data from these companies (eg: delivery data and updated addresses), for the purpose of using them (eg: to correct our records and deliver merchandise for any purchase you make). By using the Site, you consent to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers wherever they are located. Provided that these companies are contractually committed to respecting data privacy.
Marketing and promotions.
We may also use data to provide you with information about goods and services that may be of interest to you as well as to enhance your experience in browsing and using the Site, service messages, new features and improvements, special offers and events of interest. We may communicate with you via various channels, including but not limited to emails, web notifications, postings, telephone, application messages and news article transfer cards.
We may allow third parties to use the data, for example: we may provide data to advertisers to help them reach their target audience and to enable us to comply with our obligations to advertisers (ie: by displaying their ads to the target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: If you win a competition, you may be asked to provide more personal data to confirm your eligibility and provide the prize to you. This data is collected by us or by participating sponsors or sellers of promotions. Please note that you should review the privacy policies of this third party to learn how they use any data they collect.
Business Transfers
In the event that our company or virtually all of our assets are acquired, customer data will be one of the assets transferred to the new owner.
Protect our site and other sites
Please note that our website may contain - from time to time - links to and from the websites of our corporate networks, advertisers and affiliates. No liability or claim for these policies. Also, please check the policies of those websites before providing any personal data or other information to them.
How do we store your data?
The data we collect from you may be transferred or stored in a location outside the Kingdom of Saudi Arabia. It can also be processed by a team working outside the Kingdom of Saudi Arabia. However, this business team works for us or for one of our suppliers. This staff is involved, among other tasks, in fulfilling your order, processing payment details and providing support services.
We will store data for as long as necessary in accordance with this Privacy Policy or if required to comply with any law. The data may be transferred, stored, processed, and used by our affiliates or non-affiliated service providers in one or more countries outside your country. It is also possible to transfer and store your payment data by our affiliate companies to process payments and provide technical support services.
How do you access and modify the data?
You can access a wide range of your account data and your interactions with the site for the purpose of displaying the data, and in some cases updating it.
Examples of data that you can easily access on the site:
Updated data regarding your most recent purchase orders.
Personally Identifiable Data (including your name, email, password, communications and personal advertising preferences).
Payment settings (including credit card information).
Email notification settings.
You may refuse to receive our marketing media in the future at any time by adjusting your customer communications preferences, through the unsubscribe link provided in the email communications. To shop through the mobile application, you will need to adjust the notification settings in the general section of your mobile phone.
In addition, our system will place cookies when you log in to the site and this is to ensure a pleasant and smooth user experience through the site. You can disable cookies by changing your browser settings. If you disable cookies, this will affect how our website works and you may not be able to access or use some or all of the functionality of the website.
What if we change our privacy policy?
Our work is constantly changing, so our Privacy Policy may be affected and require a parallel change. We will post the current version of this Privacy Policy on the Site and will remain it is effective from the date of its publication on the site.
We may periodically send email reminders of our new updates and terms, but you should check your frequent visit to our site for the latest changes.
You should check the Privacy Policy regularly. Your continued use of the Site following any changes constitutes your acceptance of this Privacy Policy as amended.
Your personal information and the information of other users.
We do not guarantee the confidentiality of your information when you share it with members on other sites, so you should request information about the privacy policy of these sites before you provide them with any personal information data.
This privacy policy does not cover your disclosure of your personal information to a member of another site or another member subscribed to our services.
Cookies
The cookies we use do not reveal any of your personal information. These cookies help us improve your performance on the site and help us understand which parts of the site are used the most. You are free to turn off these cookies if your browser allows you to do so. This does not affect your use of the Site.
No to misleading and deceptive emails
We do not tolerate unsolicited emails, if you wish to report such spam or scam emails, please send an email to our technical support.
You can't use our communication tools to send spam or send content that violates our User Agreement. We check messages automatically and may use manual filtering to see if there are spam, viruses, malicious attacks, or other suspicious or illegal activities.
How to contact us to inquire about (Privacy Policy)
If you have questions or concerns about our collection and use of your personal information, please contact our customer service team at the "Customer Support" link I
Imported products
mported products cannot be canceled after the order is processed
Imported products cannot be returned unless the order is wrong or damaged. If your order is damaged or does not match the order, please contact customer service via WhatsApp or by calling (920033869)
The customer service department will ask you for some details about the product’s condition to confirm the approval or rejection of the return process.
If the customer hasn't received the order from the shipping company, the shipment will be canceled after 10 days and the customer has no right to request a refund of the order value.
Imported products can't be paid by cash on delivery service
We always strive to provide the most important international brands to get the best shopping experience
We are always keen to ensure the accuracy of the images and information of all products, but sometimes there is a change in the form of the external packaging from the manufacturer and it is constantly being updated with maintaining the quality of the products.